Privacy Policy for MiCompanion
Effective Date: 01/05/2025
Last Updated: 19/05/2025
Welcome to MiCompanion! Your privacy is important to us, and we are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data.
This Privacy Policy explains how we handle your personal data when you interact with MiCompanion, our AI-powered chat platform, website, and related services (collectively, the “Services”).
By using MiCompanion, you agree to the terms outlined in this policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
1. Information You Provide
§ Account Information: Name, email, password (or authentication via third-party services like Google or Apple).
§ Profile Data: Preferences, interests, and optional demographic details.
§ Chat Messages & Interactions: Conversations and responses you provide to MiCompanion.
§ Payment & Subscription Details: Processed securely through third-party providers (e.g., Stripe).
§ Customer Support Requests: Any information provided for assistance or inquiries.
2. Information Collected Automatically
§ Device & Network Data: IP address, device type, browser, operating system, and usage patterns.
§ Usage Analytics: Interaction history, session lengths, and engagement data to improve AI responses.
§ Cookies & Tracking Technologies: To optimize service performance, enhance user experience, and analyze trends.
3. Third-Party Data Collection
MiCompanion may receive limited information from third-party providers, such as:
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§ Payment processors to verify transactions.
§ Analytics tools to track engagement and improve services.
2. How We Use Your Information
|
Purpose |
Why & How We Use Your Information |
Legal Basis |
|
Personalized AI Experience |
Tailoring chatbot responses based on interactions. |
Contractual Necessity |
|
Account Management & Security |
Authentication, fraud prevention, and access control. |
Contractual Necessity |
|
Analytics & Service Improvement |
Analyzing user behavior to enhance platform performance. |
Legitimate Interests |
|
Marketing & Communications |
Sending updates, surveys, and promotional content (opt-out available). |
Legitimate Interests (Consent Required in Some Jurisdictions) |
|
Compliance & Legal Obligations |
Meeting regulatory requirements and enforcing policies. |
Legal Obligation |
3. AI Training & Data Retention
1. AI Model Training
§ MiCompanion may use anonymized data to improve AI capabilities.
§ We do not use AI-generated chat content for advertising.
§ Opt-Out Option: Users can request exclusion from AI training by contacting ask@MiCompanion.com
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2. Data Retention Policy
§ Chat data: Stored temporarily and may be anonymized for system learning.
§ Account information: Retained while the account is active; deleted upon request.
§ Billing records: Retained as required for tax and legal compliance
4. Security & Compliance
1. Security Measures
2.
We implement industry-standard security protocols to safeguard user data:
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§ Encryption: All communications and stored data are encrypted using Secure Socket Layer (SSL) and
end-to-end encryption.
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§ Access Controls: Data access is restricted via role-based permissions.
§ Regular Security Audits: We conduct third-party penetration testing to identify and mitigate vulnerabilities.
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3. Compliance & Accreditation
MiCompanion supports compliance with major privacy regulations, including:
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§ GDPR (General Data Protection Regulation) – European Union
§ CCPA (California Consumer Privacy Act) – United States
§ SOC 2 Type 2 Compliance (for security and confidentiality controls)
§ CSA STAR Level 1 Certification (Cloud Security Alliance security assurance)
For enterprise customers, MiCompanion may provide a Data Processing Addendum (DPA) and support Business Associate Agreements (BAA) for HIPAA compliance in eligible cases.
5. How We Share Your Information
MiCompanion does not sell personal data. However, we may share limited data in the following cases:
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1. Service Providers & Business Partners
We work with trusted third-party vendors for:
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§ Payment processing
§ Cloud storage & hosting
§ Customer support & technical services
§ Analytics & performance monitoring
2. Legal Compliance & Protection
We may disclose data if required by law, including:
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§ Responding to law enforcement or government requests.
§ Protecting users, MiCompanion, and the public from fraud or security threats.
2. Business Transfers
In the case of a merger, acquisition, or sale of assets, user data may be transferred with proper privacy safeguards.
6. Your Rights & Choices
Depending on your location, you have the right to:
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1. Access, Correction & Deletion
Request access to your stored personal data.
Modify or update account details.
Request data deletion (subject to legal retention requirements).
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2. Opt-Out Options
§ Marketing Emails: Unsubscribe via email settings.
§ Cookies & Tracking: Adjust preferences in your browser.
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3. GDPR & CCPA Compliance
§ GDPR (EU Users): Right to restrict processing, data portability, and objection to data use.
§ CCPA (California Users): Right to opt out of personal data sharing and receive transparency on data collection. To exercise any of these rights, contact ask@micompanion.com
7. Children’s Privacy
- MiCompanion is NOT intended for users under 13 years old.
- If a child under 13 provides data, we will delete it immediately.
- Parents can request data removal by contacting ask@micompanion.com
8. Third-Party Links & Services
- MiCompanion may contain links to third-party websites.
- We are not responsible for third-party privacy policies or practices.
- Users should review external policies before engaging with third-party services.
9. Changes to This Privacy Policy
- We reserve the right to update this Privacy Policy as needed.
- Changes take effect immediately upon posting.
- Users will be notified of significant updates via email or in-app alerts.
10. Contact Information
For privacy inquiries, data requests, or security concerns, contact us at ask@micompanion.com
Final Acknowledgment
By using MiCompanion, you confirm that you:
Have read, understood, & agreed to this Privacy Policy. Understand how your data is collected, stored, and used.
Have the right to request data access.